Prefer email? You can reach us at info [at] poddoormats [dot] com.
Frequently Asked Questions
Doormat Sizes and Information
Material: Doormats are crafted from durable coir fibers with a thick vinyl backing for stability. Sizes: Small 16x24 inches, Standard 18x30 inches, Oversized 24x36 inches, Large 24x48 inches. Thickness: Approximately 0.65 inches thick. Weight: Standard size mats weigh over 5 lbs, while the 24x36-inch size weighs over 7 lbs.
Rugs: Our layering rugs are approx. 24x36 inches. Due to the handmade nature, they may vary slightly in size. They layer under small and standard size doormats.
Production Times & Holidays
What days do you operate and process POD orders? We work Monday–Thursday and process Print-on-Demand orders during those business days.
Do you observe U.S. holidays? Yes—our shop observes U.S. federal holidays, and we are closed on those dates.
Will holidays affect my processing time? Not usually! Our standard production timeline is still 5 business days (excluding weekends and holidays), and we plan our workflow to stay within that timeframe—even during holiday weeks.
If we ever anticipate a rare delay due to extreme seasonal volume or closures, we’ll communicate that as early as possible.
Care Instructions
To extend the life of your doormat: Keep it in a sheltered location to avoid exposure to extreme weather or water. Harsh elements may darken the natural coir fibers.
If the mat becomes wet, flip it over to dry completely. Clean the mat by sweeping away dirt and debris.
Rugs: Machine wash, gentle cycle. Lay flat to dry. Suggested use with a rug gripper pad to keep in place.
Image and Printing Details Printing Process
Designs are UV ink printed directly onto the coir fibers (not hand-painted). The ink is permanent and deeply absorbed into the fibers, creating a lasting design.
Our processing and production time is 5 business days. All orders will be shipped with tracking within this timeframe, unless there is an issue with your order.
Currently, we offer black designs only (no color or white designs). Our black ink is a true, deep black and is printed twice for maximum boldness and clarity.
Black Out, Large Design and Off Edge designs: These design elements require significantly more ink and longer print times and are therefore available for an additional $4.00 per mat.
Designs that cover approximately 70% or more of the doormat in black ink are considered blackout designs.
Large filled shapes are defined as any solid design element with a dimension larger than 10 inches, and edge-to-edge designs include any artwork that runs to or off the edges of the doormat.
Damage and Replacement Policy
We prioritize customer satisfaction and will promptly address any issues with your order.
Damaged Items: If the doormat arrives damaged, please provide images of the item, the damage, and the packaging within 48 hours of delivery. This allows us to file a claim with the courier. Please have the recipient keep the damaged mat and packaging until we confirm it can be disposed of.
Resolution: If the damage is courier-related, we’ll submit a claim and send a replacement within 3 business days of receiving the required images.
If the issue is due to an error on our part (e.g., wrong item or internal damage), send us a photo of the issue, and we’ll send a replacement within 48 hours, including tracking information.
Your satisfaction is our priority—please don’t hesitate to reach out with any questions or concerns!
Branding + Gift Notes
You are welcome to send your custom insert cards directly to our warehouse, and we will include them with each order. If you choose to provide your own insert cards, our generic care instructions and thank-you cards will not be included.
We are happy to include a gift note with your order! Simply enter the message during checkout, and we’ll ensure it’s added to the package.
