Frequently Asked Questions - Print on Demand Doormats

File Setup & Design Guidelines

Do files need to match the doormat size exactly?
Yes. Files must be created to fit and fully fill the exact doormat size ordered. Each size has different proportions, so a separate file is required for each size you plan to sell. We do not resize, reposition, or edit files.

Do you offer design edits or placement adjustments?
No. Files are printed exactly as submitted. Our Print-on-Demand program does not include design edits, resizing, color changes, or placement adjustments.

Are fine lines okay in designs?
While we can print fine details, coir is a natural, textured surface. For best long-term results, we recommend thicker lines and more open space. Very thin lines may appear less crisp over time as fibers shift with use.

Mockups & Images

Do you provide doormat mockups?
We do not provide doormat mockups. Many customers purchase mockup files from platforms like Etsy or Creative Fabrica. We can provide a side-view image of the doormat to show thickness and backing if needed.

Can I use photos of printed mats for marketing?
Yes—once you receive printed samples, you’re welcome to photograph and use them for your listings and marketing.

Ordering & Checkout

Can I use discount or coupon codes on POD orders?
No. Discount codes are not valid on Print-on-Demand orders. POD pricing is already discounted for business customers. Orders placed with a coupon applied may be canceled and refunded.

Why do I receive coupon codes if I’m a POD customer?
We use a portion of our retail website to process POD orders. Any coupon codes you receive are intended for retail customers only, not POD orders.

Can I cancel or change an order after placing it?
Because we begin production quickly, orders cannot be canceled or modified once placed. Please review files, sizes, and details carefully before submitting.

Shipping & Tracking

Will I receive shipping and delivery emails?
You’ll receive tracking information once your order ships. To reduce inbox clutter, we do not send separate delivery confirmation emails. Please refer back to your shipment confirmation for tracking details.

Do you ship APO/FPO addresses?
Yes. APO/FPO shipments are accepted but may take longer in transit and may have limited tracking updates once they leave the U.S.

What happens if a package is delayed or lost?
Carrier delays can happen. If a shipment shows no movement for an extended period, please contact us and we’ll assist with next steps, including filing a carrier claim if needed.

Accounts & Access

Do I need an account to place POD orders?
Yes. Approved POD customers are encouraged to create an account so they can easily view order history, tracking information, and past details.

Is the POD program available to everyone?
No. Our Print-on-Demand program is application and approval-based. Orders placed without approval may be canceled.

Holidays & Office Closures

Do holidays affect processing times?
Our standard processing time is 5 business days, excluding weekends and holidays. Orders placed during closures will be processed as soon as we return, without impacting the standard timeline.